Customer Service Center

Questions

Return Policy

Ordering/Shipping

Site Help

Contact Info

Our friendly, fast Customer Service Representatives give you personal one-on-one service, paying attention to every detail. They'll answer your questions about placing an order, pricing and availability, update your account with address and other changes, process catalog requests, and more.

View your LSS account information

Track an LSS order

LSS staffs a toll-free hotline (Safety TECHline at 1-800-356-2501) and an online e-mail form to answer your questions about compliance, regulations and product specifications every day from 6 a.m. to 9 p.m. CT. We know our competitors think we're a little crazy. How can we devote a staff of more than 25 to simply answering questions from customers and non-customers alike--with no sales pressure? We think the answer is easy. By helping you when you need help, we build trust. That helps us both.

Need the latest information on regulations, industry trends, occupational and environmental safety issues? Check out the latest issue and back issues of the LSS TECHlines Newletter or browse more than 150 topics in our EZFacts Documents right here on the Web.

Product Services:

Calibration Service Center
Calibration is a vital part of any testing program and now LSS can help you get it done quickly and affordably.

Repair Service and Maintenance Center
Our skilled technicians can also coordinate the maintenance and repairs of your fall arrest systems, conductivity meters and other instrumentation.
Call our Technical Service Department at 1-800-356-2501 and ask for extension 4677 to coordinate your repairs or find out what products can be serviced.

We know ordering on-line or from a catalog can be a little scary--you can't touch the products or try them out. But with Lab Safety Supply's (LSS's) 100% guarantee and no restocking fee policy, you never have to worry. If you decide a product isn't right for you, there's no extra charge for us to simply put it back on our shelf. Now that's peace of mind. Please initiate a return, refund, or replacement online or call Customer Service at 1-800-356-0783 to obtain a Return Material Authorization (RMA) number before returning any merchandise. Note: Custom products are not returnable unless the mistake is due to Lab Safety Supply's error.

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