Customer Service Center
| Questions about
your order? |
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Our friendly, fast Customer Service Representatives give you personal
one-on-one service, paying attention to every detail. They'll answer your
questions about placing an order, pricing and availability, update your
account with address and other changes, process catalog requests, and
more.
View
your LSS account information
Track an LSS order
|
LSS Customer Service Department
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| Hours:
|
6:00 A.M. to 9:00 P.M. CST, Monday-Friday
7:00 A.M. to 5:00 P.M. CST, Saturday
9:00 A.M. to 5:00 P.M. CST, Sunday |
| Phone:
|
1-800-356-0783 (USA & Canada)
1-608-754-7160 (Worldwide)
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| E-mail: |
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| Questions about Product and/or Product Services? |
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LSS staffs a toll-free hotline (Safety TECHline at 1-800-356-2501) and
an online e-mail form to
answer your questions about compliance, regulations and product specifications
every day from 6 a.m. to 9 p.m. CT. We know our competitors think we're
a little crazy. How can we devote a staff of more than 25 to simply answering
questions from customers and non-customers alike--with no sales pressure?
We think the answer is easy. By helping you when you need help, we build
trust. That helps us both.
Need the latest information on regulations, industry trends, occupational
and environmental safety issues? Check out the latest issue and back issues
of the LSS TECHlines Newletter
or browse more than 150 topics in our EZFacts
Documents right here on the Web.
Technical / Product Services Department
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| Hours:
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6:00 A.M. to 9:00 P.M. CST, Monday-Friday |
| Phone:
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1-800-356-2501 |
| E-mail: |
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Product Services:
Calibration Service Center
Calibration is a vital part of any testing program and now LSS can help
you get it done quickly and affordably.
Repair Service and Maintenance Center
Our skilled technicians can also coordinate the maintenance and repairs
of your fall arrest systems, conductivity meters and other instrumentation.
Call our Technical Service Department at 1-800-356-2501 and ask for extension
4677 to coordinate your repairs or find out what products can be serviced.
| Return Policy/100%
Guarantee |
We know ordering on-line or from a catalog can be a little scary--you
can't touch the products or try them out. But with Lab Safety Supply's
(LSS's) 100% guarantee and no restocking fee policy, you never have to
worry. If you decide a product isn't right for you, there's no extra charge
for us to simply put it back on our shelf. Now that's peace of mind. Please
initiate a return, refund, or replacement
online or call Customer Service at 1-800-356-0783 to obtain a Return
Material Authorization (RMA) number before returning any merchandise.
Note: Custom products are not returnable unless the mistake is due to
Lab Safety Supply's error.
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