Custom Product Questions
Now you can order some custom products directly from labsafety.com. View our
new and growing CustomizeIt! site area and see if we can help you save a little
time. All other custom products must be ordered by calling 1-800-356-0783 and
the following information is applicable.
How do I order a custom product from Lab Safety Supply?
We have a group of Customer Service Representatives who specialize in customs; one of
them will personally walk you through your order when you call. Production times do vary so
please ask your Customer Service Representative for exact time frames.
Some of our custom products do require art approval. In this case we will fax an Artwork
Approval form that you need to sign and fax back. Once you approve the artwork, your order
will be processed. Note: Although we do not require art approval on all custom
products, you may always request to see a "proof" if you feel it is needed.
Custom products are non-returnable so please call 1-800-356-0783 x2750 with any questions.
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What if I need a custom with very specialized artwork?
Our Art Department can create just about anything you need. Just give us something to
start with--a drawing, a sketch, a logo, even company letterhead.
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What if a mistake is found along the way?
Everyone involved in producing a custom order is responsible for checking it over. When
an error is found, the CSR handling the order is immediately notified, and will contact you
if necessary.
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How are custom products printed?
Quality printwork is a top priority and custom products take precedence over less
time-sensitive printing jobs. We use two printing methods--flexography and screen
printing--for our custom printed products
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What about quality?
We check for quality at every step. Continuous comparison makes sure your piece matches
your original order.
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And how is my order handled in Shipping?
Once packaged, your custom product is ready to ship. In Shipping, your order is
carefully boxed and made ready to ship. Customers in most U.S. locations can expect
delivery in two or three days; guaranteed overnight and second-day delivery options are
also available.
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What if I want to re-order a custom product?
All custom products are assigned a reorder number and kept on file for 2 years. (You'll
usually find the reorder number in the bottom right-hand corner.)
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What is the quickest way to order?
To speak with one of our Custom CSRs, simply call 800-356-0783 and ask for
extension 2750!
[Note: Your most recent catalog may not reflect these process
improvements, and the extra-quick turnaround does not apply to all custom products. Also,
be sure to verify your delivery date.]
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