Site Help and Navigation Q&A

Customer Service Center

Return Policy

Ordering/Shipping

Site Help

Contact Info

How do I...

• increase my font size?
• look at products?
• set up an account?
• place an order?
• look up past orders?
• return an order?
• review my shopping cart?
• manage my account/change default settings?
• contact Lab Safety Supply (LSS)?
• get my password if I've forgotten it?

How do I increase my font size?

Changing font size in AOL browser:

1. Click on the My AOL toolbar button
2. Select Preferences
3. Select WWW
4. Then follow the directions below for Internet Explorer.

To increase the default font size of Internet Explorer:

1. Go to the View menu
2. Click on Text Size or Fonts
3. Select Larger or Largest

To increase the default font size of Netscape Communicator:

1. Go to the View menu
2. Select Increase Font 
   The keyboard shortcut command for this is Ctrl+[

Or you can:

1. Go to the Edit menu
2. Select Preferences
3. Go to the Appearance -> Fonts Category
4. On the line that says Variable Width Font,
   set the size to 18 or 20.

How do I look at products?

You won't need to go through a complicated registration process to look at the Lab Safety Supply (LSS) catalog! Pick from one of three easy methods to look at products in our online offering:

• Just click on a section in the left navigation bar from the home page. This will take you directly into our catalog, within whatever section you chose. You can click through the drill-down menus, clicking on each link offered to go to the product level.
• Use our search engine. We've got a new, improved search engine that will find the products you need quickly and easily from every page on our site, just type as much or as little information as you know. You'll be able to view products right from the search results page - just click on the link.  If you are entering a product number enter it exactly as it appears in the catalog - dashes are okay (ex. 3BB-12345).
• Click on the Products button, located on the top navigation bar, from anywhere on our site. 

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How do I set up an account?

Is this your first time ordering with LSS? Simply by placing an order, an account will automatically be set up for your company. We may contact you for additional credit information.

If you would like to set up an account before placing an order, simply give us your Dunn & Bradstreet number or three credit references.

However, this does not mean your order must be placed "on account". We do accept prepayment and credit cards.

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How do I place an order?

LSS offers two methods of online ordering: point and click interface and express ordering.

The point and click interface is most commonly used when you don't know the LSS part number, you need to look at a photo or get more information on a product, such as dimensions or other relevant data.

Enter any of the catalogs from the home page or the Products button, located on the navigation toolbar at the top of each page. Select a section and drill-down into the category until a list of products is presented. To add an item to your shopping cart, simply enter the quantity needed and click on the cart.

The point and click interface also works in tandem with our search function. After initiating a search, click on the hyperlink to view more information on the product or click on shopping cart icon to add it to your order.

Express ordering is used when you already know what the LSS product numbers are. You may be using a LSS print catalog or are an experienced customer who just knows the product numbers that you order on a regular basis.

Express ordering is available from the home page or can be used in conjunction with the point and click method. It appears whenever you view the contents of your shopping cart.

Simply enter the LSS product number you'd like to order including dashes and suffixes for size/colors, type the quantity, and click on the cart. It's that easy!

The check-out process is the same for both ordering methods. You'll be guided through the checkout process with our clear, easy-to-use interface.

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How do I look up past orders?

Any and all orders that you've placed online will be available in your order history file. Once you've registered with LSS, your order history will always be available to you right from the home page.

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How do I return an order?

We know ordering on-line or from a catalog can be a little scary--you can't touch the products or try them out. But with LSS's no restocking fee policy, you never have to worry. If you decide a product isn't right for you, there's no extra charge for us to simply put it back on our shelf. You can even initiate a return, refund, or replacement online. Now that's peace of mind.

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How do I review my shopping cart?

At any time in the ordering or researching process, click on the shopping cart icon on your top navigation toolbar. You'll be taken directly to your shopping cart contents and will be able to remove, add, or adjust quantities for any or all of the items listed.

You'll also be able to review the contents of your shopping cart whenever you add something to it.

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How do I manage my account and change my default settings?

Once you register with LSS, you'll never have to enter your billing and shipping information again. To change any of your information, just click on the Your Account link from our home page.

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How do I contact LSS?

Our Customer Service Department can help with ordering products, arranging returns, refunds or replacements, getting shipping information, or preparing a quotation.

For a full listing of all of our contact information, see our Contact Us page. You'll find links for Technical Support, Site Comments, Employment Opportunities, our President and other important links.

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How do I get my password if I've forgotten it?

If you've forgotten your password, it's no problem. Just go to our password request page, enter your e-mail address, and click Get Password. You can expect to receive your password in your e-mailbox in a matter of minutes!

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